Return Material Authorization (RMA)

ATI uses a Return Material Authorization (RMA) procedure to improve service and support for customers returning equipment for service and/or calibration.

Before shipping units, please call ATI Customer Service for an RMA Number. At that time, ATI will request Purchase Order information, a point of contact, and other necessary details to process the returned equipment as quickly as possible. When the equipment arrives, paperwork and any special requirements are already in place to improve turnaround and service quality.

ATI’s current base pricing for standard repairs, service and parts may also be obtained in advance by calling ATI Customer Service. If written estimates are required before the start of work, these should be requested along with the RMA number and noted on the Purchase Order. There is an additional one-hour labor charge for this service. It is ATI's standard operating procedure to call for customer approval of any unexpected repair charges incurred before proceeding.